Thank you for taking the time to complete the TransHelp Passenger Satisfaction Survey. Your feedback is incredibly valuable.
 
As a reminder, all of your responses will remain confidential and anonymous.
 
If you don’t want to answer a question, feel free to skip it and move on to the next one.

Question Title

* 1. I am satisfied with the overall TransHelp experience.

Question Title

* 2. Think about your last trip. To what extent do you agree or disagree with the following statements ?

  Strongly agree
(5) 		Agree
(4) 		Neither agree nor disagree
(3) 		Disagree
(2) 		Strongly disagree
(1)
My driver was friendly and professional
I felt safe
My vehicle was clean
I had a positive experience

Question Title

* 3. Did your vehicle arrive within the 30 minute pick up window?

Question Title

* 4. Did you receive door to door service?

Question Title

* 5. I am satisfied with the experience on a TransHelp bus.

Question Title

* 6. I am satisfied with the experience on a contracted service provider vehicle (example a taxi or accessible van).

Question Title

* 7. Do you receive notifications regarding your trip?

Question Title

* 8. If yes : what notifications do you receive?

Question Title

* 9. If yes: are you satisfied with the notifications you receive?

Question Title

* 10. Do you currently use conventional transit or Go Transit services?

Question Title

* 11. If yes : what method of payment do you use for conventional or Go transit services? Check all that apply

Question Title

* 12. For your TransHelp trips, what is your preferred method of payment? Check below which applies

Question Title

* 13. I am satisfied with the overall booking experience.

Question Title

* 14. How do you usually book with TransHelp?

( Privacy & Cookie Notice

T